How can I place an order on Hot Laces?
To place an order, simply browse our collections, select your desired items, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment options through PayPal.
Can I modify or cancel my order after it's been placed?
Unfortunately, once an order is confirmed, we are unable to modify or cancel it. Please review your order carefully before completing the purchase.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website's "Track Order" page or directly on the carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a hassle-free return policy within 30 days of receiving your order. Please visit our "Returns & Exchanges" page for detailed instructions on initiating a return.
Are shipping costs refundable for returns?
While the initial shipping costs are non-refundable, we cover the return shipping costs for items returned within the specified return period.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Please check our "Shipping Information" page for more details.
How do I determine my shoe size?
Refer to our comprehensive size chart available on each product page to find the best fit for you. If you have additional questions, feel free to contact our customer support for personalized assistance.
What if I receive a defective or damaged product?
We apologize for any inconvenience. Please contact our customer support with your order number and images of the defective or damaged item, and we will assist you in resolving the issue.